One bet too many?
We want our players to have fun while gaming at Betsafe, so we encourage you to gamble responsibly at all times. Gambling should be fun. Borrowing money to play, spending more than you can afford or using money set aside for other purposes is unwise and can lead to significant problems for yourself and others around you. The Betsafe team wants players to be safe with their gaming and wise with the way they play.We help you set the limits!
We want to give you the opportunity to set your own gaming limits, budgets, and boundaries. That's why we work with the Global Gambling Guidance Group (G4)
, which certifies Internet gaming sites for this purpose. Together we provide you with tools to prevent unhealthy gaming behaviour and enable you to play responsibly.
You can set daily, weekly or monthly limits on how much you can deposit to your account from your card either by visiting the 'Responsible Gambling' area of 'My Account', by clicking here
or by contacting Customer Care. Simply email email@example.com
, or call +356 2260 3000. We are available 24 hours a day, 7 days a week.
Customers playing under the Swedish licence will be obliged to set daily, weekly and monthly deposit limits at the time of registration. Should you wish to update the limit at a later stage, you can do so by visiting the 'Responsible Gaming' area of 'My Account'. Our Customer Care can provide assistance and guidance at any time – e-mail: firstname.lastname@example.org
, visit our Live Chat or request a call back.Need to cool off?
Sometimes the heat of the moment can get the best of us. We can offer you a variety of cool off options, ranging from 24-hour Time Outs to indefinite Self Exclusion. If you feel that you need a longer period or a permanent exclusion – please contact our Customer Service.
If you are considering self-exclusion, you may wish to go to our Self Exclusion page
and/or register with GamStop. GamStop is a free service that enables you to self-exclude from all online gambling companies licensed in Great Britain. To find out more and to sign up with GamStop please visit www.gamstop.co.uk
Our customers residing in Sweden and considering self-excluding their account may consider registering with Spelpaus which is supported by the Swedish Gambling Authority. Spelpaus is a free service that enables you to self-exclude from all online gambling companies in Sweden. To find out more and to sign up with Spelpaus please visit https://www.spelpaus.se/
Everyone at Betsafe wants to help you control and monitor your own gambling. The Reality Check we offer is to help you keep track of how long you have been playing. It will stop the game you're currently playing until you either select to continue or exit.
All players from Great Britain can switch on notifications on desktop by clicking on the username at the top right corner of the site, 'My Account' and then on the 'Responsible Gaming' link. Click on the 'Reality Check' tab and select the frequency you prefer. To switch on notifications on mobile, click on the 'Responsible Gaming' link in your account and then on 'Reality Check'. Turning the Reality Check on means that you will be informed every 15 minutes, 30 minutes, 60 minutes, or 2 hours, depending on your settings, about your current gaming session with regards to time spent, win/loss and will give you the option to either continue playing or leave the game.
Please note that sometimes our Reality Check pop up will display different buttons to continue playing or to exit the game depending on the game provider. Some providers may log you out of Betsafe when you select to exit the game.
For Swedish residents and players gambling under the MGA license, the Reality Check pop up is activated by default and is triggered every 60 minutes to remind the players of their gaming activity.Gaming provider reality checks
Live casino games from Evolution have their own Reality Check within their games set by default to every 60 minutes. Your Betsafe Reality Check settings will therefore not affect live casino games provided by Evolution.Session time limit
Swedish residents have an ability to set a Session Time Limit in addition to other limits offered at Betsafe. It allows you to be in control of the time spent gambling and offers a possibility to activate Daily, Weekly and Monthly Time Limits.Self-assessment test
If you are concerned about your gambling or you suspect you may be developing a gambling problem, please try our Self-Assessment Test
. The results will help you understand your gambling habits and assist you in addressing any potential gambling issues. If you are concerned about your test result, consider activating a time out on your account or contact our Customer Care
to receive further help and advice.Worried about the kids?
If you as an adult share your computer with people who are not yet of age, always take the necessary precautions to protect your usernames, passwords and banking details from being used by anyone but yourself. There's actually software that can do this for you, for example NetNanny
. Further questions? Contact our award winning customer support staff at email@example.com
and they will help you.18+
It is illegal for anyone under the age of 18 to open an account and/or to gamble with Betsafe. The Company reserves the right to request proof of age from any customer and may suspend an account until adequate verification is received.Worried about your friends or want to be blocked without having an account?
If you’re worried that a close friend or family member has a problem with gambling, you should contact our support department. They have a lot of experience in dealing with these issues and can help both you and the person you're worried about on the right track.
Likewise, if you are worried about yourself, and don't yet have an account with us and want to be blocked from gambling, you should contact our support department to get assistance and advice.Independent organisations
Here you will find contact information of organisations that can help gamblers, people with a gambling addiction, and their family and friends.
Helpline: (+44) 808 802 0133
Phone: (+44) 01384 241292
GA Gamblers Anonymous
Phone: (+44) 870 050 8880
Contact Links and UK Online Meeting: http://gamanon.org.uk/?page_id=82
Phone: (+44) 0800 138 6518
If you are a resident of Sweden and experiencing any potential gambling issues, you can always reach out to Stödlinjen for consultation, an independent and a third party helpline:
Phone: 020-81 91 00 weekdays 09.00-21.00 for players and relatives.
You can also access the support line through chat, sms or email via the web page above.
To access the national self-exclusion tool (Spelpaus) supported by the Swedish Gambling Authority, click here
. This tool is an easy way to self-exclude yourself from all licensed gambling websites in Sweden.