PROTECTION OF CUSTOMER FUNDS

We are required by our licence to inform customers about what happens to funds which we hold on account for you, and the extent to which funds are protected in the event of insolvency http://www.gamblingcommission.gov.uk/Consumers/Protection-of-customer-funds.aspx

We hold customer funds separate from company funds in bank accounts which we hold with our payment processors. These funds are not protected in the event of insolvency. This meets the Gambling Commission’s requirements for the segregation of customer funds at the level: basic segregation.

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  • MULTI-TABLE AND SINGLE TABLE TOURNAMENT RULES

    Poker Alias: A Poker Alias is your unique name that other players in the Multi-Player environment know each other by.

    The following rules apply:

    • Players cannot have multiple Poker Aliases. Each Player has only one Poker Alias across all Poker Rooms on the Poker Network.
    • No offensive Aliases are permitted. If you select an Alias that is considered offensive, your Alias is rejected, and you must select another Alias.
    • Players cannot change their Poker Alias.
    • Aliases can be composed of upper and lower case characters (a to z), the numbers 0 to 9, the (–) character and the (_) character. The Alias must be a minimum length of 3 characters and a max length of 12 characters.

    Chip Dumping: Chip dumping is not allowed, and may result in the following:

    • Players being disqualified and removed from the tournament.
    • Players forfeiting all buy-in amounts and entrance fees.
    • Players being permanently banned from the Multi-Player Casino.

    Coffee housing: Coffee housing is not permitted.

    The following rules apply:

    • No chat among Players, that could influence the play or outcome of the game, is allowed. This includes chat about the play of their hand, or their opponent's hand.

    Abuse of chat may result in the following:

    • Players being disqualified and removed from the tournament.
    • Players forfeiting all buy-in amounts and entrance fees.
    • Players being permanently banned from the Multi-Player Casino.

    Collusion: Poker is a game where Players play for their own interest. Partnerships or any kind of cooperation among Players is not permitted.

    Collusion is not allowed, and may result in the following:

    • Players being disqualified and removed from the tournament.
    • Players forfeiting all buy-in amounts and entrance fees.
    • Players being permanently banned from the Multi-Player Casino.

    Dealer: To determine the Dealer in the first round, one card is dealt face up to all Players. The Player with the highest card by suit starts the game as the Dealer.

    Note: Suits are ranked from low to high - Clubs, Diamonds, Hearts and Spades.

    Disconnection: If a Player is disconnected from the system during tournament play, the following rules apply:

    • If a Player is disconnected during the play of a hand and have placed a bet, they have thirty seconds to reconnect. If they do not reconnect within thirty seconds, the following happens:
    • If the Player can check, their hand is automatically checked.
    • If the Player cannot check, but has All-In's available, their hand is considered All-In.
    • If the Player does not qualify to check their hand, or be considered All-In, their hand automatically folds.
    • Players that are disconnected and fail to return to the tournament are blinded-off.
    • If there is an issue on the gaming server preventing the completion of a game, the game play for the current hand is cancelled. And the player balance for the table is returned to its state at the start of the hand.

    House Rules: The House reserves the right to do the following:

    • Disqualify any Players who do not follow tournament rules, or that act inappropriately during a tournament.
    • Change any tournament time, guaranteed prize, or tournament, without prior notice.
    • Alter the rules and make final decisions on all tournament related issues as they occur.
    • All decisions are at the discretion of the House, and are final.

    Individual Play: Poker is a game where Players play for their own interest. Partnerships or any kind of cooperation among Players is not permitted.

    Chat: The following Player chat rules apply:

    • Communication between Players at the table is in English or the allocated Table Language only.

    • No mention of or advertising for other Poker Rooms or Poker Casinos is permitted.

    • The sending of multiple and frequent messages to the chat window is not permitted.

    • No foul, abusive or insulting language is permitted. The use of such language may result in the following:
    • Player's chat feature being disabled.
    • Players being disqualified and removed from the tournament.
    • Players being banned from the Multi-Player Casino.

    Registration: The following rules apply:

    • Player registration is open until the tournament's listed registration end time.
    • There is a fixed buy-in amount for each tournament, except in Free-Roll Tournaments, that do not require a buy-in.
    • Once the de-registration end time for a tournament has passed, or the tournament has started, Players may not de-register. The buy-in amount and entrance fee are non-refundable.
    • There is an entrance fee for each tournament, except in Free-Roll Tournaments.
    • Each tournament has a minimum registration requirement. If registration does not meet the minimum requirements, the tournament is cancelled. If the tournament is cancelled, Players are refunded their buy-in amount and entrance fee.
    • If you register for a tournament and are not logged on to the Multi-Player Poker system at the time the tournament starts, you are automatically seated at a table. You are then blinded-off until there are no chips left, or until you log in to play.

    Rest Breaks: Large Tournaments may have scheduled rest breaks. The frequency and duration of these breaks is determined during setup of the tournament.

    Sitting-out: The following rules apply:

    • If a Player sits out from a tournament, they are blinded-off.
    • If a Player does not return to a tournament, they forfeit all buy-in amounts and entrance fees.

    Slow Play:
    The following rules apply to slow play:

    • If the Player has not placed a bet in the hand, they have twenty seconds to respond. Failing this, the Player's hand automatically folds.
    • If the Player has placed a bet in the hand, they have twenty seconds to respond. Failing this, the Player's hand automatically folds or is considered All-In.

    Note: Repeated instances of slow play may be grounds for a Player to be removed from the table. This decision is at the discretion of the House. There is a sit out option for Players that want to exit the table. Players must use this option to avoid the consequences.

    Soft Play: Soft play is not allowed, and may result in the following:

    • Players being disqualified and removed from the tournament.
    • Players forfeiting all buy-in amounts and entrance fees.
    • Players being permanently banned from the Multi-Player Poker tables.

    Table Balancing: The following rules apply:

    • Table balancing occurs as Players are eliminated from the tournament.
    • Remaining Players are moved and tables are consolidated, until only one table remains in the tournament.
    • A message is displayed to Players notifying them that tables are being consolidated.
    • The Multi-Player Poker system randomly selects the Player to move from one of the tables with the most remaining Players.
    • The Player is moved to one of the tables with the least remaining number of Players.
    • The Player that is moved is seated at the new table as far away from the big blind as possible, according to the available seats.

    Freerolls

    • Players who are not logged in to the poker client or do not play any hand during the first blind level of any freeroll will be removed from the tournament at the end of the first level without notice.